REPORTS TO: Manager and Owner

INTENTION: To provide the highest level of guest service, professionalism, and business skill through exceeding the expectation of every client, team member, & executive team member of Glow.

PRIMARY RESPONSIBILITES:

• Represent Glow by employing a welcoming manner in receipt of phone calls & in person.
• Ensure highest level of guest service for increased productivity.
• To continue education and improve skills on all product lines and procedures.
• Responsible for maximum guest satisfaction, guest retention, and new guest recruitment.
• Achieving sales goals & supporting the team in attaining goals.
• Participate in all Glow events, functions & meetings.
• Utilize & maintain guest database for phone calls, mailings, & events.
• Become proficient in answering phones, salon software, scripts and services offered.
• Ensure consistent experience & efficient service to all guests.
• Learn & continually educate yourself on all product knowledge.
• Promote & utilize product knowledge.
• Continue education on sales, and business skills.
• Communicate all guest challenges to management team within 24 hours.
• Ensure all marketing tools are used efficiently and effectively within given time frame.
• Present a positive attitude toward company, product, & staff.
• Lead by example providing guests with prebooking, offering referral cards, promoting events, & product, as well as passing out of business cards.
• Become proficient & service guest by performing Value Added Services.
• Perform designated housekeeping duties as listed in the daily book.
• Present a well-groomed, fashionable appearance in dress, hairstyle & makeup, positive and attractive image.
• Know all pricing & service policies.
• Adhere to all company policies & procedures set forth in the Employee Handbook.
• Perform any other relevant duties or tasks to support Glow, its Front Desk staff and employees.