Policies

FIRST TIME GUESTS

Please call to schedule 781-380-3533

If this is your first visit to Glow, we highly advise that you call our guest services staff so that they may help you schedule your first appointment. This will ensure that your service and service provider are the best choice for you. If it is after hours or are just ready to roll the dice and book the appointment yourself, please take a look at our team bios to see who you think you’d vibe with!

Other inquiries

All other non-appointment related inquiries can be addressed via email at:

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AGREEMENT FOR ONLINE BOOKING

In order to schedule your appointment online, we ask that you please observe and agree to the following:

  1. After scheduling your appointment you complete the process by hitting the “confirm” button and then check your email box to ensure your appointment was accepted and scheduled.
  2. If you need to cancel your appointment we need a MINIMUM of 24 hours notice.
  3. Please note you cannot book online for the following: IPL, Botox, Injectables, Microdermabrasion, Facials, Lash Extensions, any appointments over an hour long. If you need to schedule an appointment for any of these services please call the salon 781-380-3533 and a guest services member will assist you. Please have a credit card on hand when calling – these appointments require a credit card on file to hold the appointment and are subject to our cancellation policy below.

CANCELLATION POLICY FOR OUR VALUED GUESTS

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask that all new and current guests supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you:

  • Notification given at least 48 hours prior to your appointment will receive no charges.
  • Notification given less than 24 hours prior to appointment time will result in a 50% charge of your reserved service amount.
  • Failure to show up for your appointment will result in a 100% charge of the reserved service amount.

Services that fall under this policy:

  • Any services that are scheduled together that are 60 minutes or longer (example: Brazilian and complete leg wax)
  • Lash Extension Services
  • Microdermabrasion
  • Facials or Treatment Facials
  • Lash Lifts

IPL/Botox/Injectables Cancelation Policy:

  • Notification given at least 24 hours prior to your appointment will receive no charges.
  • Notification given less than 24 hours prior to appointment time will result in a flat rate charge of $25.
  • Failure to show up for your appointment will result in a $50 flat rate charge of the reserved service amount.

CONFIRMATION NOTIFICATIONS

We do understand how easy it may be to forget an appointment therefore all our appointments are confirmed 48-72 hours’ prior via email, text and/or phone call for your convenience. In an effort to make sure that you are receiving our confirmations, please ensure that we have your current email address, cell phone number and any other important contact number on file.

As a courtesy, we will send out an email to confirm your service appointments three business day prior to your appointment date. Additionally, we send out a text message three business days prior to your appointment where we request a reply confirmation from you by text, where your appointment is then automatically confirmed in our system. Should we not receive a text message confirmation from you, we will then call you to confirm your appointment 1-2 days before. It remains your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and help us service our guests better by providing enough notice to avoid the cancellation fees.

PARKING

We offer behind building parking, along with on street parking as well. There is a public parking lot behind Dependable Cleansers just a few doors down from us. If it is after banking hours, you are welcome to park across the street at the South Shore Savings Bank parking lot as well.

RESERVATIONS

We welcome walk-in appointments, however to ensure that your service is scheduled at the best time for you, we recommend that your reserve your appointment 2-4 weeks in advance. You can schedule your appointments by calling or booking online. We require a credit card at the time of your reservation for any of the services listed above. Our pricing and services are subject to change.

ARRIVAL

We ask that you arrive 15 minutes prior to any medical or skin care service that requires paperwork. All other appointments we would appreciate you arriving at least 5 minutes before your scheduled appointment time.

LATE ARRIVAL

We understand that traffic can be unpredictable however, we ask that should you find yourself running late to please call ahead to ensure that your appointment can still be accommodated. While we do our best to run on time and accommodate each and every client, our staff does have a full schedule to adhere to and cannot afford to keep guests who arrive at their scheduled appointment waiting. We will always do our best to reschedule or accommodate, we just ask for your patience and understanding.

PAYMENT

We accept all major forms or credit and debit cards and cash.

GRATUITY

Gratuities are not included with the pricing of our services. At your discretion, gratuities are graciously accepted by our technicians. Gratuity envelopes are available upon check out. The industry standard ranges from 15-20% of the service fee. Please note that we do not add gratuity onto credit card payments. For your convenience there is an ATM located inside our salon.

GIFT CARDS

We offer gift cards in any amount. They may be purchased in person, over the phone or online. They are not redeemable for cash and are non-refundable.

JEWELRY/VALUABLES

Glow is not responsible for any lost or stolen items.

SPECIALS

We reserve the right to cancel, void or change any promotional offer advertised by Glow, without notice, if no expiration date is indicated in the marketing material.

When booking a service, you must inform us of your intent to use a promotional offer. We reserve the right to book no more than two discounted services each and every business day. If you fail to inform us, you may be liable for the full price of the service.