Here at Glow, our mission is simple: to be the highlight of someone’s day. Every client who walks through our doors deserves to leave feeling even better than when they arrived. It’s not just about the beauty treatments; it’s about the whole experience. So, get ready to glow from the inside out with us!
But here’s the best part: we genuinely adore what we do and the incredible souls we do it with.
So, come on over and join us in spreading the glow!
Hey there, gorgeous! With so many beauty spots vying for your attention, it’s crucial to find the perfect fit. And guess what?
That’s where we come in!
If you’re absolutely obsessed with all things beauty, thrive in a team environment, are passionate about ongoing education, prioritize self-care, and above all, revel in the joy of making others feel amazing, then welcome to the Glow Beauty Boutique family – aka, your tribe!
We’re not just a salon; we’re a community of hardworking, positive, and resourceful individuals who live by the motto of “no job is too small.”
But here’s the best part: we genuinely adore what we do and the incredible souls we do it with.
So, come on over and join us in spreading the glow!
This is the place for you IF:
All the Perks:
Our team members are motivated industry experts, who love all things beauty and most importantly thrive off human interaction! Think you have what it takes to be a Glow getter? Check out our current job opportunities below.
Guest Services positions must be available during days, evenings, and weekends. Flexible hours required. This is not a seasonal position.
Esthetician candidates must have 2–3 years of professional experience and be available to work days, evenings, and weekends**. Flexible hours are required. This is a year-round position and is not seasonal.
REPORTS TO: Owner
INTENTION:
You are a positive, calm, confident leader who thrives in structure, loves people, and takes pride in running an organized operation. You don’t get overwhelmed—you get focused. You see both sides, make thoughtful decisions, and naturally raise the standard of those around you. Your customer service skills are naturally amazing.
You’re not just looking for a job—you’re looking for a place to grow, lead, and build something long-term.
This is a 35 hour a week position that includes a mix of days, evenings and Saturday availability.
- Competitive benefits
- Incentive programs
- Paid time off
- 401k match
- Flexible scheduling
- Retirement plans
- Medical
- Paid advanced education
WHO YOU ARE:
- Detail-oriented, task-driven, and committed to accountability
- 2 + years of leadership or supervisory position in hospitality (salon, spa, retail, restaurant, or similar)
- Passionate about client experience and team leadership
- Ability to work independently
- Upbeat, positive, and team-first—no job is too small
- Eager to learn, grow, and build a long-term career
- Forward-thinking problem solver who leads with empathy and professionalism
- Enthusiastic about beauty, skincare, and working in a fast-paced, service-driven environment
PRIMARY RESPONSIBILITIES
- Be the operational backbone of the salon—ensuring smooth, organized, and efficient daily operations
- Lead with emotional intelligence and sound judgment, making thoughtful decisions under pressure and with autonomy
- Manage scheduling, assist in inventory, and ordering to support both team productivity and client experience
- Oversee retail, supplies, and back-of-house organization with strong attention to detail
- Support front desk operations (minimum 3 full shifts/week) and model exceptional client service
- Manage communication across phone, email, and text alongside the front desk team
- Support membership and retail sales through client interactions
LEADERSHIP & TEAM DEVELOPMENT
- Lead and support the front desk team with accountability, clarity, and consistency
- Conduct regular team touchpoints to review performance, attendance, and growth
- Step in as Manager on Duty, ensuring operations and client experience run seamlessly when leadership is not present
- Collaborate with internal teams (marketing, inventory, leadership) to support promotions, budgeting, and education
- Bring a creative, forward-thinking, and collaborative mindset to support business growth
OPERATIONS & SYSTEMS
- Utilize multiple systems and platforms to stay organized, proactive, and efficient
- Create and manage the monthly schedule, including time-off requests and shift coverage
- Perform daily schedule audits to optimize productivity
- Complete monthly operations audits and manage facility/maintenance requests
- Maintain a clean, organized, and welcoming salon environment
EXPECTATIONS
- Thrive in a structured, systems-oriented environment with strong follow-through
- Remain active and engaged throughout the full shift (standing, moving, multitasking)
- Perform physical tasks including lifting up to 15 lbs and supporting daily operations
- Available to work 5 days per week, including days, evenings
If you’re ready to lead, grow, and be part of something special—we’d love to meet you
Job Type: Full-time
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Experience:
- hospitality supervisory: 2 years (Required)
- receptionist: 2 years (Required)
- salon : 1 year (Preferred)
REPORTS TO: Manager and Owner
INTENTION: To provide the highest level of guest service, professionalism, and business skill through exceeding the expectation of every client, team member, & executive team member of Glow.
PRIMARY RESPONSIBILITES:
- Represent Glow by employing a welcoming manner in receipt of phone calls & in person.
- Ensure highest level of guest service for increased productivity.
- To continue education and improve skills on all product lines and procedures.
- Responsible for maximum guest satisfaction, guest retention, and new guest recruitment.
- Achieving sales goals & supporting the team in attaining goals.
- Participate in all Glow events, functions & meetings.
- Utilize & maintain guest database for phone calls, mailings, & events.
- Become proficient in answering phones, salon software, scripts and services offered.
- Ensure consistent experience & efficient service to all guests.
- Learn & continually educate yourself on all product knowledge.
- Promote & utilize product knowledge.
- Continue education on sales, and business skills.
- Communicate all guest challenges to management team within 24 hours.
- Ensure all marketing tools are used efficiently and effectively within given time frame.
- Present a positive attitude toward company, product, & staff.
- Lead by example providing guests with prebooking, offering referral cards, promoting events, & product, as well as passing out of business cards.
- Become proficient & service guest by performing Value Added Services.
- Perform designated housekeeping duties as listed in the daily book.
- Present a well-groomed, fashionable appearance in dress, hairstyle & makeup, positive and attractive image.
- Know all pricing & service policies.
- Adhere to all company policies & procedures set forth in the Employee Handbook.
- Perform any other relevant duties or tasks to support Glow, its Front Desk staff and employees.
REPORTS TO: Lead Esthetician/Owner
INTENTION: To provide the highest level of skill, professionalism, and customer service through exceeding the expectation of every client, team member, and management.
PRIMARY RESPONSIBILITIES
- To perform all services to the highest quaintly for every guest.
- To continue education on service, sales and business skills – at least 3 classes per year inside or outside shop.
- To continue education and improve skills on all product lines and procedures. This is weekly or monthly in house training or videos while on shift
- To establish and maintain retail and service goals.
- Perform designated housekeeping duties. This includes, but not limited to:
- Laundry, cleaning employee room, Airbrush rooms, esthetic rooms and common areas
- Follow all guidelines set forth in the Team Member Handbook.
- Present a well-groomed, fashionable appearance in dress, hairstyle & make-up, positive and attractive salon image. For detailed description please see Team Member Handbook
- Offer every service and product the salon has available per the quality standards established by management.
- Maintain acceptable level of cleanliness of equipment as required by law and Massachusetts Board of Cosmetology Standards.
- Participate in one on one coaching sessions, salon and company meetings and training.
- Continually upgrade abilities trough education and training made available.
- Know all pricing and service policies of the salon.
- Display confidence and professionalism always.
- When not servicing clients, tend to other job responsibilities assigned.
- Continually promote yourself and the salon to ensure growing productively.
- Become proficient and service guests by following the Guest Service Flow.
- Follow all systems on salon policies for prebooking, referral programs, client assessment, promotional events and other.
- Present a positive attitude to company, product, and staff.
- Perform any other relevant duties or tasks to support the salon.
To perform all services to the highest quaintly for every guest. - To continue education on service, sales and business skills – at least 3 classes per year inside or outside shop.
- To continue education and improve skills on all product lines and procedures. This is weekly or monthly in house training or videos while on shift
- To establish and maintain retail and service goals.
- Perform designated housekeeping duties. This includes, but not limited to:
- Laundry, cleaning employee room, Airbrush rooms, esthetic rooms and common areas
- Follow all guidelines set forth in the Team Member Handbook.
- Present a well-groomed, fashionable appearance in dress, hairstyle & make-up, positive and attractive salon image. For detailed description please see Team Member Handbook
- Offer every service and product the salon has available per the quality standards established by management.
- Maintain acceptable level of cleanliness of equipment as required by law and Massachusetts Board of Cosmetology Standards.
- Participate in one on one coaching sessions, salon and company meetings and training.
- Continually upgrade abilities trough education and training made available.
- Know all pricing and service policies of the salon.
- Display confidence and professionalism always.
- When not servicing clients, tend to other job responsibilities assigned.
- Continually promote yourself and the salon to ensure growing productively.
- Become proficient and service guests by following the Guest Service Flow.
- Follow all systems on salon policies for prebooking, referral programs, client assessment, promotional events and other.
- Present a positive attitude to company, product, and staff.
- Perform any other relevant duties or tasks to support the salon.