REPORTS TO: Lead Esthetician/Owner

INTENTION: To provide the highest level of skill, professionalism, and customer service through exceeding the expectation of every client, team member, and management.

PRIMARY RESPONSIBILITIES

• To perform all services to the highest quaintly for every guest.
• To continue education on service, sales and business skills – at least 3 classes per year inside or outside shop.
• To continue education and improve skills on all product lines and procedures. This is weekly or monthly in house training or videos while on shift
• To establish and maintain retail and service goals.
• Perform designated housekeeping duties. This includes, but not limited to:
• Laundry, cleaning employee room, Airbrush rooms, esthetic rooms and common areas
• Follow all guidelines set forth in the Team Member Handbook.
• Present a well-groomed, fashionable appearance in dress, hairstyle & make-up, positive and attractive salon image. For detailed description please see Team Member Handbook
• Offer every service and product the salon has available per the quality standards established by management.
• Maintain acceptable level of cleanliness of equipment as required by law and Massachusetts Board of Cosmetology Standards.
• Participate in one on one coaching sessions, salon and company meetings and training.
• Continually upgrade abilities trough education and training made available.
• Know all pricing and service policies of the salon.
• Display confidence and professionalism always.
• When not servicing clients, tend to other job responsibilities assigned.
• Continually promote yourself and the salon to ensure growing productively.
• Become proficient and service guests by following the Guest Service Flow.
• Follow all systems on salon policies for prebooking, referral programs, client assessment, promotional events and other.
• Present a positive attitude to company, product, and staff.
• Perform any other relevant duties or tasks to support the salon.
  To perform all services to the highest quaintly for every guest.
• To continue education on service, sales and business skills – at least 3 classes per year inside or outside shop.
• To continue education and improve skills on all product lines and procedures. This is weekly or monthly in house training or videos while on shift
• To establish and maintain retail and service goals.
• Perform designated housekeeping duties. This includes, but not limited to:
• Laundry, cleaning employee room, Airbrush rooms, esthetic rooms and common areas
• Follow all guidelines set forth in the Team Member Handbook.
• Present a well-groomed, fashionable appearance in dress, hairstyle & make-up, positive and attractive salon image. For detailed description please see Team Member Handbook
• Offer every service and product the salon has available per the quality standards established by management.
• Maintain acceptable level of cleanliness of equipment as required by law and Massachusetts Board of Cosmetology Standards.
• Participate in one on one coaching sessions, salon and company meetings and training.
• Continually upgrade abilities trough education and training made available.
• Know all pricing and service policies of the salon.
• Display confidence and professionalism always.
• When not servicing clients, tend to other job responsibilities assigned.
• Continually promote yourself and the salon to ensure growing productively.
• Become proficient and service guests by following the Guest Service Flow.
• Follow all systems on salon policies for prebooking, referral programs, client assessment, promotional events and other.
• Present a positive attitude to company, product, and staff.
• Perform any other relevant duties or tasks to support the salon.

REPORTS TO: Salon Coordinator//Owner

INTENTION: To provide the highest level of guest service, professionalism, and business skill through exceeding the expectation of every client, team member, & executive team member of Glow.

PRIMARY RESPONSIBILITES:

• Represent Glow by employing a welcoming manner in receipt of phone calls & in person.
• Ensure highest level of guest service for increased productivity.
• To continue education and improve skills on all product lines and procedures.
• Responsible for maximum guest satisfaction, guest retention, and new guest recruitment.
• Achieving sales goals & supporting the team in attaining goals.
• Participate in all Glow events, functions & meetings.
• Utilize & maintain guest database for phone calls, mailings, & events.
• Become proficient in answering phones, salon software, scripts and services offered.
• Ensure consistent experience & efficient service to all guests.
• Learn & continually educate yourself on all product knowledge.
• Promote & utilize product knowledge.
• Continue education on sales, and business skills.
• Communicate all guest challenges to management team within 24 hours.
• Ensure all marketing tools are used efficiently and effectively within given time frame.
• Present a positive attitude toward company, product, & staff.
• Lead by example providing guests with prebooking, offering referral cards, promoting events, & product, as well as passing out of business cards.
• Become proficient & service guest by performing Value Added Services.
• Perform designated housekeeping duties as listed in the daily book.
• Present a well-groomed, fashionable appearance in dress, hairstyle & makeup, positive and attractive image.
• Know all pricing & service policies.
• Adhere to all company policies & procedures set forth in the Employee Handbook.
• Perform any other relevant duties or tasks to support Glow, its Front Desk staff and employees.